For more information about this course, or to discuss the application process, please contact us.
1st August 2016 to 28th July 2017
Mode Of Provision
Designed for learners working in Health & Social Care who want to develop an understanding of how to deliver effective customer service in line with customer expectations.
You will learn about the importance of team work, effective communication and also explore the specific needs of customers who access health and social care services and how adjustments can be made to ensure expectations are met.
The qualification is available for learners who are 19+ at the start of the Academic year. There are no specific
learning requirements but learners will need to demonstrate that they can fulfil the requirements of the awarding
body assessment criteria and comply with the relevant literacy and numeracy aspects of the qualification
Each learner receives a set of high quality learning materials comprising assessment booklets and knowledge and understanding books which are a valuable resource to keep for reference purposes.
The qualification is delivered over a period of 12 weeks.
Learners receive the support of a dedicated assessor and complete Unit Assessments to demonstrate that they have met the qualification learning aims and assessment criteria.
Please see the college website for more details of our range of short level 2 qualifications offered by distance learning.
Contact the BPO team on 02476243504 or email firstname.lastname@example.org.
Level 2 Certificate in Customer Service in a Health Care Setting