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Certificate in the Principles of Customer Service

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For more information about this course, or to discuss the application process, please contact us.

Course CodeD0444
Academic Year1718
DatesEnrolments throughout the year
Location NameIndustry Based
AreaBusiness Partnership
Mode Of ProvisionDistance Learning
IntroductionThe qualification is ideal for anyone already working in a customer service role or who would like to develop their knowledge of this area.
Study OutlineThe qualification covers three key areas of Customer Service:- Understanding the organisation; Prepare to Deliver Excellent Customer Service; Communication in the Customer Service Role;
Entry RequirementsThe qualification is available for learners who are 19+ at the start of the Academic year. There are no specific learning requirements but learners will need to demonstrate that they can fulfil the requirements of the awarding body assessment criteria and comply with the relevant literacy and numeracy aspects of the qualification
EquipmentEach learner receives a set of high quality learning materials comprising assessment booklets and knowledge and understanding books which are a valuable resource to keep for reference purposes.
AttendanceThe qualification is delivered over a period of 12 weeks.
AssessmentLearners receive the support of a dedicated assessor and complete Unit Assessments to demonstrate that they have met the qualification learning aims and assessment criteria.
ProgressionPlease see the college website for more details of our range of short level 2 qualifications offered by distance learning. Contact the BPO team on 02476243504 or email bpo@nwhc.ac.uk.
QualificationLevel 2 Certificate in the Principles of Customer Service
Awarding BodyNCFE
Level2
Available Full-time?N
Available Part-time?Y
Suitable for Higher Education?N
Suitable for Individuals?Y
Suitable for Employers?Y
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