For more information about this course, or to discuss the application process, please contact us.
|Introduction||This qualification is designed for those new to, or preparing to work in, the logistics industry. It gives learners the opportunity to use real-life situations to develop their customer service skills in direct relation to their role within the logistics industry.
Developed in partnership with industry specialists to provide an introduction to the logistics industry, this qualification specifically bridges the gap between existing qualifications in customer service and in logistics and provides an introduction to the logistics industry.
The qualification will give learners the opportunity to develop their business awareness and understanding in a logistics environment and will address employer demand for better customer service in logistics organisations.
|Study Outline|| Introduction to logistics
Working in warehousing and storage
Rights and responsibilities in the workplace
Customer service within the logistics industry
Health, safety and security at work
Personal presentation for the workplace
Preparing for work placement
Business and customer awareness
|Entry Requirements||You dont need to have any specific prior learning requirements to take this qualification, but you may find it helpful if youve already achieved an Entry Level qualification.
GCSE Grades D - G,initial assessment levels entry 3 - level 1 in English and Maths, good report from school, good attendance and attitude to match.|
|Equipment||You will need to provide your own writing material, paper and folder. You will also need a storage device (USB) to save computerised work and PPE for workplace activities.|
|Attendance||You will be required to attend at least 3 days per week as this is a full-time course, an attendance rate of 95% is essential.
It is compulsory for you to attend all sessions including English and Math work experience.|
|Assessment||Assessment is internal and through a portfolio of evidence which demonstrates achievement of all the learning outcomes and assessment criteria associated with each unit.|
|Progression||On successful completion of your study programme including English and Maths the qualification will support you in a
number of job roles in the Logistics industry, such as:
Warehouse operator (newly recruited)
Customer service representative
If youre interested in progressing to further study at the next level
of vocational learning, the following qualifications are also
NCFE Level 2 Certificate in Warehousing and Storage
NCFE Level 2 Diploma in Customer Service for Logistics
NCFE Level 2 Certificate in Driving Goods Vehicles
|Suitable for Higher Education?||N|
|Suitable for Individuals?||Y|
|Suitable for Employers?||Y|